Cancellation requests
Cancellation requests should be sent to the official support contact with booking reference, registered phone/email and reason for cancellation.
Rescheduling
Rescheduling may be allowed depending on appointment status and availability. Repeated missed appointments may not be eligible for unlimited rescheduling.
Refund eligibility
Refund eligibility depends on whether the consultation has been scheduled, started, completed or missed by the user. Fees may be non-refundable after consultation delivery.
No-show cases
If the user does not attend the assigned slot or fails to respond within the required window, the booking may be treated as no-show and refund may not be available.
Processing timeline
Approved refunds may take several working days depending on the payment gateway and bank processing. Gateway charges, if any, may be handled as per gateway rules.